Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you place an order, create an account, contact us, or subscribe to our newsletter, we may collect:

• Full name and email address (via Google Sign-In)
• Shipping and billing address
• Order details and purchase history
• Communications you send us via the Contact Us form

1.2 Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

1.3 Payment Information

We do not store your payment card details on our servers. All payment transactions are processed through secure third-party payment gateways that comply with applicable security standards. We only receive a transaction confirmation and order reference.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and delivery
• Send order confirmations, tracking updates, and customer support communications
• Respond to your inquiries submitted through the Contact Us page
• Send promotional emails and new arrival updates (only if you have subscribed — you may unsubscribe at any time)
• Improve and personalise your browsing experience on our website
• Analyse website traffic and usage patterns to enhance our services
• Comply with legal and regulatory obligations

3. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your shopping cart and preferences
• Analyse site performance and user behaviour (e.g., via analytics tools)
• Serve relevant content and promotions

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain features of the website, such as the shopping cart.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Shipping and logistics partners — to deliver your orders
• Payment processors — to securely handle transactions
• Analytics providers — to understand website usage (data is anonymised or aggregated where possible)
• Legal authorities — if required by law, court order, or to protect our rights

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order-related data is generally retained for a minimum period in line with applicable tax and accounting regulations. You may request deletion of your data at any time (subject to legal obligations).

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please email us at pinakjewels04@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please email us at pinakjewels04@gmail.com.